Changing your mind
For eligible online purchases, notify us of cancellation within 14 days after the day you receive your goods. You then have a further 14 days to return them. You do not need to give a reason or obtain prior approval.
How to return
Email info@elmsaverehouse.com or use our cancellation form. Send returns to ELMSAVERE HOUSE LTD, 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Include your order number and retain evidence of posting.
You are responsible for change-of-mind return postage. We cover reasonable return costs for faulty or incorrectly supplied goods. You may inspect and try on clothing as you would in a shop. Any deduction for diminished value will relate only to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; packaging or tags alone do not remove statutory rights.
Refunds
For a cancelled order, we refund the goods and the least expensive standard outward delivery charge offered. Any upgraded delivery cost is not refunded merely because you change your mind. Refunds go to the original payment method without a refund fee, within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. If goods have not been dispatched, the applicable cancellation refund period runs from your notice.
Faulty, incorrect or misdescribed goods
These terms do not limit your statutory remedies, including the short-term right to reject qualifying faulty goods and applicable rights to repair, replacement or refund. Sale items retain the same statutory rights. Contact us with your order details so we can resolve the issue.