Last updated: 17 September 2026
Who controls your information?
ELMSAVERE HOUSE LTD
Company number 17461885. A private company limited by shares, registered in England and Wales.
Registered office: 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
Email: info@elmsaverehouse.com
Telephone: +44 7519 659576
Information collected and why
We process the name, email, telephone number, delivery and billing address, account information, selected products and correspondence that you provide. Our website also receives IP addresses, browser information and security logs. We use these to take steps you request before a purchase, perform a sales contract, provide customer support and protect the website. Legal obligations support required accounting and other records; our legitimate interests support proportionate security, fraud prevention and service administration. Optional marketing requires the appropriate consent, which you can withdraw.
Who receives information and how it is shared
Hosting and technical providers process the information needed to run this store. Once payment or fulfilment services are used, we disclose the minimum relevant order, contact and delivery information to the selected payment provider and delivery carrier. Exchanges take place through authenticated service integrations or restricted business systems; customer-service correspondence uses our business email. We may disclose information to professional advisers or authorities where required by law. We do not sell personal information or publish customer addresses.
Security measures
The website uses HTTPS to encrypt information in transit. Store administration requires authenticated accounts, database access is restricted to the server, and backup files have restricted access. Software maintenance and backups support recovery and security. No system can guarantee absolute security. Do not email card numbers, card security codes or passwords. When card payments are enabled, card data is handled through the payment provider’s designated payment fields; it must not be sent to customer support.
Retention and international transfers
We keep information only for its stated purpose, relevant legal requirements and resolving disputes. Order and accounting records may be retained for six years; support and security records are reviewed according to their purpose. If an overseas provider processes personal information, applicable transfer requirements and safeguards must be in place. Contact us for details of any relevant transfer arrangements.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability, object to processing, and withdraw consent. Contact info@elmsaverehouse.com. You may complain to the UK Information Commissioner’s Office or your applicable supervisory authority. We do not use solely automated decision-making that produces legal or similarly significant effects.
Cookies
Essential cookies maintain baskets, sessions and sign-in. Optional advertising and analytics tracking are not enabled. See our cookie policy.